Communication and customer support is always top of mind for us here at WFCO. It is extremely important to us that we not only help our customers answer any questions they may have, but simultaneously create a solution that helps our customers achieve their goals. With over 50 years of technical experience and expertise, WFCO can be a great resource to dealers and OEMs alike, so we’ve initiated a program called the Proactive Power Pros (PPP). In this program, WFCO’s Power Pros perform both energy and line audits for OEMs to ensure that their products are working properly. They are also on hand to answer any customer questions on their support lines.
Our Power Pros help OEMs with a variety of product issues, including performance, efficient installation, feature specification, and model selection. In addition, we have instituted the PPP program to provide outreach technical support for dealers. Our Power Pros are helping to increase the awareness of support tools offered to our customers through our website, such as product conversion charts, warranty information and our e-newsletter.
Both OEM and Dealer customers are appreciating the service provided by the Power Pros and the products offered at WFCO.
“We want OEMs and Dealers to know that we are there for them and are paying attention to their needs,” said Tom Ryan, WFCO Vice President of Sales and Marketing. “Our PPP program is proactively engaging our customers to let them know we are always there to assist them in whatever they need in every way we can.”